Refund Policy

1. Refund Eligibility

Refunds are available when:

1.1 Full Refund Scenarios

• Assets not delivered: Seller fails to transfer agreed assets within the specified timeframe
• Significantly misrepresented: App materially differs from its listing description
• Seller cancellation: Seller cancels the transaction before asset transfer
• Fraudulent listing: App was listed without proper ownership rights
• Platform error: Technical issues prevented proper transaction completion

1.2 Partial Refund Scenarios

• Partial asset transfer: Some but not all listed assets were transferred
• Minor discrepancies: App differs slightly from description but remains functional
• Negotiated settlement: Buyer and seller agree to a partial refund

2. Non-Refundable Situations

Refunds are NOT available for:

• Buyer's remorse: Change of mind after confirming receipt
• Market fluctuations: Changes in app value or user base after purchase
• External factors: Platform policy changes, market conditions, or third-party service issues
• Unrelated functionality: Features not mentioned in the listing
• After verification: Issues discovered after confirming receipt of all assets
• User behavior: Changes in user engagement or retention after transfer

3. Refund Process

Step 1: Report the Issue

During the verification period, report any issues through:

• The transaction page in your dashboard
• Email to disputes@miniapps.market
• Live chat support (for urgent issues)

Step 2: Provide Documentation

Submit evidence supporting your refund request:

• Screenshots of discrepancies
• Communication records with seller
• Technical error logs if applicable
• Comparison of listing vs. received assets

Step 3: Review Process

Our team will:

• Review your submission within 48 hours
• Contact the seller for their response
• Attempt mediation between parties
• Make a decision within 10 business days

Step 4: Resolution

Based on our review, we will issue a full refund, partial refund, or deny the request with explanation.

4. Refund Timeline

* Times are from the date the refund is approved. Your bank may have additional processing time.

5. Refund Amounts

5.1 Full Refunds

Full refunds include:

• The purchase price of the app
• Any additional fees paid to Mini Apps Market

Full refunds do NOT include:

• Payment processing fees (charged by your bank/card)
• Currency conversion fees

5.2 Partial Refunds

Partial refund amounts are determined based on:

• Percentage of assets successfully transferred
• Severity of discrepancies
• Mutual agreement between parties
• Platform assessment of fair value

6. Cancellation Policy

6.1 Buyer Cancellation

Buyers may cancel:

• Before payment: Cancel anytime with no penalty
• After payment, before transfer: Full refund minus processing fees
• After transfer begins: Subject to dispute resolution

6.2 Seller Cancellation

Sellers may cancel:

• Before buyer payment: No penalty
• After buyer payment: Buyer receives full refund; seller may face account restrictions for repeated cancellations

7. Disputes and Appeals

If you disagree with a refund decision:

1. Submit an appeal within 7 days of the decision
2. Provide any additional evidence not previously submitted
3. A senior team member will review within 5 business days
4. The appeal decision is final

8. Contact Refund Support

For refund-related questions:

• Email: refunds@miniapps.market
• Include your transaction ID
• Response time: Within 24-48 hours